CanadianaThe Canadian Way To Stay Cool In Summer Creative Canadians Combat Climate Change
Contrary to popular myths and legends, in Canada there are a few weeks of the year when the sun nears the solstice, the permafrost melts, the heat rises, and the miracle of summer occurs. When Canadians experience this sensation of warmth, they often retreat to locations where they are back in their own element (hockey rinks, ice hotels, Costco...Read More... |
| Telemarketing Manager Takes Enthusiasm To A New Level |
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You Can't Wipe That Smile Off Gary's Face
Gary likes to keep his telephone representatives hyped, and leads them by example. "A happy team is a productive team," says Gary, who has commanded the telemarketing program for the past nine months. As the telemarketing sales manager, Gary is also responsible for maintaining morale and enthusiasm within his sixteen person team. Gary sets goals and rewards every week, and has no problem sharing the success and congratulating his team when they meet sales targets. It's that special attitude his people bring into the office which makes them all winners. "It's not important what happens outside this call center," says Gary. "When you're in this room and on the phone, I want to hear nothing but positives." When Gary asks his team members how they feel, he wants to hear them say: "Gary, we're FANTASTIC!" "Go Gary," says Diane Merkel, one of Gary's team leaders. Gary encourages his staff to leave their personal feelings at the door. "What's outside, stays outside," repeats Gary. Gary himself wasn't phazed at all, when earlier in the week his cat "Fritzy" urinated on his Egyptian cotton bedsheets, the urine soaking through to his Sealy mattress. "Fritzy is a fantastic cat," was all Gary would say. Gary wasn't the slightest bit upset when his '89 Ford Fiesta was rear-ended on Friday, and he had to throw the rear bumper into the back seat. "It didn't bother me at all," said Gary. "It was a great, great day to be working." Gary didn't even show a trace of negative emotion yesterday when his wife of six years said she was leaving him for a young aerobics instructor at her gym. "I know everything was for the best," said Gary. "I'm at right as rain." And today Gary didn't lose his trademark smile when senior sales executive Kent Garrett walked into Gary's office and fired him on-the-spot for not making sales quotas for the fifth straight week. "I'm fired?" asked Gary. "But we had a super-duper spring and a fantabulous start in June!" "Awe this sucks," he finally admitted spitefully.
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